Terms of Service.

These Terms of Service are an agreement between you and Synchronise AI (ABN 68 960 446 366). By creating an account or using the product, you accept them. If you accept on behalf of an organisation, you confirm you have authority to bind it, and “you” means that organisation. They incorporate our Privacy Policy and, for the customer data you connect, our Data Processing Addendum.

You must be able to form a binding contract to use Synchronise AI. You are responsible for the security of your credentials and for the activity of users in your workspace, and you agree to provide accurate account information and keep it current. Tell us promptly at gautham@synchronise.ai if you suspect unauthorised access.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to access and use Synchronise AI for your internal business purposes. We may change, improve, or discontinue features as the product evolves. All rights in the software, models we build, and the service itself remain with Synchronise AI and its licensors.

You control the source systems, connector scopes, uploads, prompts, chats, and outputs you submit. For that customer data we act as your processor and process it only to provide, secure, support, and improve the service you request. How we handle personal data is set out in the Privacy Policy; the binding processor terms, sub-processors, transfers, and security measures are in the Data Processing Addendum, which prevails on data-protection matters.

As between you and Synchronise AI, you own the content you submit and the insights, briefs, and other outputs the product generates for you. You grant us the limited licence needed to host, process, and display that content to operate and support the service.

AI outputs are generated probabilistically: similar inputs may produce similar outputs for other customers, and we do not warrant that any output is unique to you. We do not train models on your data — see the Privacy Policy.

Synchronise AI uses large language models, which can produce inaccurate, incomplete, or out-of-date results. Outputs are decision support, not a substitute for your own judgement, and are not legal, financial, medical, or other professional advice. You are responsible for reviewing outputs before acting on them and for decisions you make using them.

You can configure agents that run on a schedule or on demand. An agent acts on your authorisation and within the configuration and connector scopes you give it. You are responsible for the access you grant and for reviewing what an agent produces. We are not liable for actions an agent takes within the scope you authorised, and you can pause, edit, or delete any agent at any time.

• Don't use Synchronise AI to break the law, violate a source system's terms, infringe rights, send spam, harvest credentials, or distribute malware.
• Don't connect systems or upload content containing regulated data unless you have the legal right to do so and the connected scopes are appropriate.
• Don't probe, overload, reverse engineer, or bypass our security, rate limits, billing, authentication, authorisation, or tenant isolation.

Connecting a source authorises us, through our connection broker, to access it at the scopes you grant. Your use of those third-party services remains governed by their own terms and privacy policies, and we're not responsible for their availability or conduct. You can disconnect any source at any time.

Paid plans are billed through Stripe on the cycle shown at checkout, in advance and, unless stated otherwise, non-refundable except where required by law. Fees are exclusive of taxes, which you are responsible for. We may change pricing prospectively with notice before your next renewal.

You may stop using Synchronise AI and delete your account at any time. We may suspend or terminate access for a security risk, non-payment, a legal requirement, or material breach of these terms, with notice where practical and immediately where needed to protect the service or others. On termination, your right to use the service ends and your data is handled per the retention schedule in the Privacy Policy.

Synchronise AIis provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted, error-free, or that outputs will be accurate. Nothing in these terms excludes rights that cannot be excluded under applicable consumer law, including the Australian Consumer Law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits or data. Our total aggregate liability arising out of or related to these terms is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law.

You agree to indemnify Synchronise AI against third-party claims, losses, and expenses arising from the content and systems you connect, your use of the service, or your breach of these terms or applicable law, except to the extent caused by our own breach.

These terms are governed by the laws of New South Wales, Australia. You and Synchronise AIsubmit to the non-exclusive jurisdiction of the courts of New South Wales. Before formal proceedings, we'll try in good faith to resolve any dispute by contacting gautham@synchronise.ai.

We may update these terms; we post changes here with a new effective date and notify workspace admins before material changes take effect. Continued use after that means you accept the update. Questions and legal notices: gautham@synchronise.ai, Synchronise AI, ABN 68 960 446 366.