Terms of Service.

These terms are between you and Synchronise AI (ABN 68 960 446 366). You accept them by creating an account or using the service. If you accept for an organisation, you confirm you can bind it, and “you” means that organisation. They include our Privacy Policy and, for data we process for you, our Data Processing Addendum, which prevails on data protection.

You must be able to form a binding contract and use the service for business purposes. Keep your credentials secure, keep your details accurate, and tell us at gautham.srinivas163@gmail.com if you suspect unauthorised access. You are responsible for the people you invite and what they do in your workspace.

Synchronise AIfinds businesses that may stock your product, drafts outreach, sends it from your mailbox and tracks replies. We grant you a limited, non-exclusive, non-transferable right to use it for your business. We may change or retire features as the product develops, and will not materially reduce a paid plan during its current billing period. The software, our models and prompts, and the service remain ours and our licensors'.

• You are the sender. Messages go from your mailbox, in your name, and only after you approve them. Automatic sending is off unless you turn it on; if you do, it sends only within the limits you choose, and you can turn it off at any time.
• You are responsible for compliance. You must follow the laws on commercial messages and privacy that apply to you and your recipients, including the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), CAN-SPAM, the UK PECR and the GDPR. That includes having a lawful basis to contact each recipient, identifying yourself accurately, and honouring every opt-out.
• Lists you import. You confirm you have the right to contact anyone you add yourself.
• Our safeguards. To protect you, your recipients and the service, we may hold or block a message, pause sending, or suppress an address, for example after bounces, complaints or an opt-out. These safeguards do not shift your responsibility to us.

Business and contact details are compiled from public sources and third party providers. They may be incomplete, out of date or wrong, and a suggested business may not suit you. We do not guarantee replies, meetings, orders or any other result. Use the data only for your own outreach through the service; do not resell it or build a separate database from it.

You own the content you put into Synchronise AI and the drafts and other outputs it produces for you. You give us the limited licence we need to host, process and display it to run, secure and support the service. We do not train AI models on your data or sell it. You can export your leads at any time and delete your workspace from Settings. How we handle personal information is set out in the Privacy Policy.

Synchronise AI uses AI models that can produce inaccurate, incomplete or inappropriate content, and similar output may be produced for others. You are responsible for reviewing drafts and other outputs before you send or rely on them, including anything you set to send automatically. Outputs are not legal, financial or other professional advice.

• Do not send unsolicited bulk messages, mislead recipients, or contact anyone who has opted out.
• Do not use the service for unlawful, harmful, discriminatory or deceptive purposes, or to infringe anyone's rights.
• Do not connect accounts or upload data you have no right to use.
• Do not probe, overload, scrape, reverse engineer or bypass the service's security, limits, billing or workspace isolation.

When you connect an account such as Gmail or Outlook, you authorise us, through our connection broker, to use it within the permissions you grant. Your use of those services stays subject to their terms, including their sending limits. We are not responsible for their availability or actions. You can disconnect at any time.

Paid plans are billed in advance through Stripe for the period shown at checkout and renew until cancelled. Fees exclude taxes, which you pay. Fees are non-refundable except where the law requires. Free plans have usage limits. We give notice of price changes before your next renewal. We may suspend paid features if payment fails.

You can cancel and delete your account at any time. We may suspend or end your access for a security risk, non-payment, a legal requirement, or a material breach of these terms, with notice where practical and at once where needed to protect recipients, the service or others. When access ends, your data is handled as the Privacy Policy describes. Sections 4 to 6 and 12 to 15 survive.

To the extent the law allows, Synchronise AIis provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose or non-infringement, and without any promise that it will be uninterrupted or error free. Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. Where we may limit our liability for a breach of such a guarantee, it is limited to supplying the service again or paying the cost of doing so.

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, data or goodwill. Our total liability under or relating to these terms is limited to the greater of the fees you paid us in the 12 months before the claim arose and AUD 100. These limits do not apply to your payment obligations, your indemnity, or liability that cannot be limited by law.

You will indemnify Synchronise AI against third-party claims, losses and costs (including reasonable legal fees) arising from messages sent from your account, data you provide or connect, your use of the service, or your breach of these terms or the law, except to the extent we caused them.

These terms are governed by the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of its courts. Before starting proceedings, each party will try in good faith to resolve the dispute by contacting the other.

We may update these terms. We post changes here with a new version and effective date, and email workspace admins before material changes take effect; continuing to use the service after that means you accept them. Notices and questions: gautham.srinivas163@gmail.com, Synchronise AI, ABN 68 960 446 366.