Terms of Use

1. Agreement to Terms

By accessing or using Synchronise ("the Service"), you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access the Service.

The Service is operated by Synchronise Pty Ltd ("we", "us", or "our"), an Australian company. These terms are governed by the laws of New South Wales, Australia.

2. Description of Service

Synchronise is a product alignment tool that connects to your existing work tools (such as Jira, Notion, and Slack) to identify misalignment between product decisions and implementation. The Service:

• ■Uses read-only access to scan your connected data sources
• ■Processes document contents ephemerally without permanent storage
• ■Generates findings and recommendations based on detected drift
• ■Stores only metadata (titles, identifiers, timestamps) and generated findings

3. Account Terms

To use the Service, you must:

• ■Be at least 18 years of age
• ■Provide accurate and complete registration information
• ■Be authorised to connect the third-party accounts you integrate
• ■Maintain the security of your account credentials
• ■Notify us immediately of any unauthorised access

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these terms.

4. Acceptable Use

You agree not to:

• ■Use the Service for any unlawful purpose
• ■Connect accounts or data sources you don't have permission to access
• ■Attempt to gain unauthorised access to the Service or its systems
• ■Interfere with or disrupt the Service or servers
• ■Reverse engineer, decompile, or disassemble any part of the Service
• ■Use the Service to compete directly with Synchronise
• ■Resell or redistribute access to the Service without authorisation

5. Third-Party Integrations

The Service integrates with third-party platforms including Atlassian (Jira, Confluence), Notion, Slack, and others. When you connect these integrations:

• ■You authorise us to access data from these platforms on your behalf
• ■You remain bound by the terms of service of those platforms
• ■We are not responsible for the availability or functionality of third-party services
• ■You can revoke integration access at any time through your settings

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Synchronise Pty Ltd and is protected by international copyright, trademark, and other intellectual property laws.

Your data remains yours. We claim no ownership over the content you connect to the Service. You grant us a limited licence to access and process your data solely to provide the Service.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to our data practices as described in the Privacy Policy.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• ■Implied warranties of merchantability or fitness for a particular purpose
• ■Warranties that the Service will be uninterrupted, error-free, or secure
• ■Warranties regarding the accuracy or reliability of any findings or recommendations

Synchronise provides alignment insights as recommendations only. You are responsible for verifying findings and making your own decisions about your product and processes.

9. Limitation of Liability

To the maximum extent permitted by law, Synchronise Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new terms.

11. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in settings. Upon termination:

• ■Your access to the Service will cease immediately
• ■We will delete your account data within 30 days
• ■Certain provisions of these terms will survive termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

12. Contact Us

If you have any questions about these Terms of Use, please contact us at legal@synchronise.ai.